Terms & Conditions

MEDOC Terms of Service and End User License Agreement

Effective Date: 25/04/2025

1. INTRODUCTION

Welcome to MEDOC, owned and operated by Lux MediCard Private Limited, an Egyptian company. These Terms of Service ("Terms") govern your access to and use of our services via the medoc.care website, mobile applications, and other platforms (collectively, the "Platform"). By accessing or using our services, you agree to comply with and be bound by these Terms, our Privacy Policy, and any additional guidelines referenced herein.

2. DEFINITIONS

  • MEDOC / Lux MediCard / We / Us / Our: Lux MediCard Private Limited and its authorized representatives.

  • User / You / Your: Any individual or entity who accesses or uses the MEDOC Platform.

  • Provider: Healthcare professionals, clinics, labs, pharmacies, or any third-party service providers listed on our Platform.

  • Services: Access to discounts, digital IDs, medical record storage, clinic and employee health management, and other offerings via MEDOC.

  • Digital ID: An identifier issued to Users to redeem discounts with Providers.

  • Force Majeure: Events beyond reasonable control, as further described in Section 18.

3. THE SERVICE

MEDOC is a platform that connects Users to Providers offering healthcare services and discounts. We are not an insurance provider and do not guarantee the quality, safety, legality, or availability of services provided by Providers.

Our services also include:

  • MEDOC App: A digital healthcare platform connecting users to healthcare providers with instant discounts, digital health records, and personalized offers. Employees can submit sick leaves, medical claims, and chronic medication requests, while HR coordinators manage accident reports and health submissions — all through a secure, integrated system. The MEDOC App is available for download on the App Store and Google Play.

  • MEDOC Business: A platform offered to employers to manage and monitor employee health services, including sick leave management, claims submission, chronic disease medication requests, pre-employment health screenings, and workplace injury reports.

  • MEDOC CMS (Clinic Management System): A comprehensive software for clinics and healthcare institutions to manage operations including patient scheduling, electronic medical records, billing, e-prescriptions, inventory, and reporting tools.

Users pay Providers directly after applying the agreed discount. MEDOC bears no financial responsibility for services provided.

4. USER ACCOUNT REGISTRATION

To access certain features, you must register an account and provide accurate personal information, including:

  • Full Name

  • Date of Birth

  • Gender

  • Email Address

  • Mobile Number

  • Medical History

  • ID Number

Users are responsible for maintaining the confidentiality of their account information.

Organizations subscribing to MEDOC Business must:

  • Provide accurate employee data in the specified format.

  • Notify MEDOC of employee resignations or terminations to deactivate accounts.

  • Assume full responsibility for data accuracy and legality.

5. LIMITATION OF LIABILITY

MEDOC's liability under any circumstances is limited to the total amount paid by the User to MEDOC in the 12 months prior to the incident. We disclaim all liability for:

  • Services provided by Providers

  • Services provided through MEDOC Business or MEDOC CMS

  • Indirect, incidental, special, exemplary, punitive, or consequential damages

  • User reliance on Provider services or any system-generated data

MEDOC shall not be responsible for:

  • Any damage, medical complications, or harm resulting from Provider services.

  • Financial transactions between Users and Providers.

  • Ensuring compliance with medical standards by Providers.

6. RELATIONSHIP WITH PROVIDERS

Providers are independent contractors, not employees, agents, or representatives of MEDOC. Providers are solely responsible for:

  • Quality and legality of their services

  • Honoring discounts and offers

  • Protecting user data in compliance with applicable laws

MEDOC will not intervene in disputes between Users and Providers.

7. USE OF DIGITAL ID AND REDEMPTION

Users must:

  • Present the Digital ID before receiving service

  • Ensure Provider acceptance of the Digital ID

MEDOC is not responsible if:

  • A Provider refuses to honor the discount

  • A Provider misuses or mishandles the redemption process

8. PRIVACY & DATA CONSENT

By using MEDOC, you consent to the collection, use, and processing of your personal and medical data for:

  • Service provision

  • Statistical analysis

  • Platform improvement

For organizations using MEDOC Business or MEDOC CMS, it is your responsibility to ensure that all employee or patient data is collected, stored, and processed lawfully, and that appropriate consent has been obtained in accordance with data protection laws.

MEDOC commits to maintaining confidentiality but shall not be liable for any unauthorized disclosure resulting from cyberattacks, force majeure, or actions beyond its control.

9. USER CONDUCT

Users must not:

  • Create multiple accounts

  • Engage in fraudulent activity

  • Misuse discounts

Organizations must ensure employees accessing MEDOC services are authorized and use accounts responsibly.

Users, including individual users, employees, HR coordinators, and HR management staff, must use the MEDOC platform responsibly and comply with all applicable policies. Specifically, users agree to:

  • Submit accurate and truthful information when uploading medical records, submitting claims, or requesting services.

  • Ensure that all sick leave submissions, accident reports, and claims are accurate and not fraudulent.

  • Respect the privacy and confidentiality of health information accessed through the platform.

  • Use the MEDOC App and associated services solely for authorized and lawful purposes.

Employees and HR coordinators must handle any employee health-related data with the utmost care and comply with all applicable data protection and confidentiality obligations.

We reserve the right to suspend or terminate access to the service for any misuse, fraudulent activity, or violation of these conduct requirements.

10. PROVIDER OBLIGATIONS

Providers must:

  • Update pricing and offer data

  • Honor agreed discounts

  • Keep all user data confidential

  • Indemnify MEDOC for any breach resulting in damages

Providers agree to maintain updated information and ensure medical data security. Providers allow MEDOC to use their names and logos for marketing purposes.

MEDOC reserves the right to remove Providers for breach of obligations.

11. WARRANTIES DISCLAIMER

Services are provided "as is" and "as available." MEDOC disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. INDEMNIFICATION

You agree to indemnify and hold harmless MEDOC, its affiliates, directors, officers, and employees from all liabilities, claims, damages, losses, and expenses arising from:

  • Your use of the Platform

  • Your breach of these Terms

  • Any claim arising from your interaction with Providers

For organizations using MEDOC Business or MEDOC CMS, this includes any data breaches, unauthorized access, or misuse of employee or patient data.

Providers agree to indemnify MEDOC against any liability arising from service quality issues or data protection breaches.

13. FORCE MAJEURE

We are not liable for any failure or delay in performance caused by Force Majeure events.

14. DISPUTE RESOLUTION

All disputes shall first attempt to be resolved by amicable negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Cairo Regional Center for International Commercial Arbitration (language: English, location: Cairo, Egypt).

15. GOVERNING LAW

These Terms are governed by the laws of the Arab Republic of Egypt. Exclusive jurisdiction lies with the Egyptian courts, without prejudice to MEDOC's right to pursue proceedings in any jurisdiction where the User resides or owns assets.

16. AMENDMENTS

We may amend these Terms at any time by posting the revised version on our Platform. Continued use of the services after such changes constitutes acceptance.

17. ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the full, binding agreement between you and Lux MediCard regarding the Services and supersede all prior agreements.

If any part of these Terms is found invalid, the remaining parts will continue to be enforceable.